Returns

We will gladly refund your payment and pay return shipping if you are dissatisfied with your order for any reason. Please email us at sales@pin-mods.com Our products are built to last however breakage of some parts can occur during game play. We guarantee our products for 30 days against breakage due to design or workmanship. Once your return is received, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

If you change your mind and want to exchange your item for a different one, please email us at sales@pin-mods.com. Additional shipping will be charged for exchanged items. We will also replace items if they are defective or damaged via the same process.

Shipping

All products are shipped via USPS first class shipping which allows us to offer flat rate shipping.  US shipping is $3 and international $10.  Estimated shipping times vary but are usually within the following window:

Domestic US: 3-5 days

International: 2-4 weeks

Please note, tracking for international shipments is not available once parcel has left the US. If four weeks has elapsed and your package has not arrived, contact your local post office.  We cannot issue a replacement package until after 30 days.

To return your product, please initiate a returns request. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties.  any customs or import duties are charged once the parcel reaches its destination country.  These charges must be paid by the recipient of the parcel.  This applies only to International and Canadian orders. Federal law prohibits the falsification of customs documentation so please don’t ask us to take this kind of risk!

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